igloohome Support & Help Portal

Product Manual 3

• User Guide / Manual
• Mortise Touch Compatibility Guide
• Installation Guide and Drill Sheet

Hardware Functionality 6

• Different modes of access for the Mortise Touch
• Specifications for the Mortise Touch
• Audio and LED indicators for the Mortise Touch
• Will the lock alert me when it is low in battery?
• How do I register RFID cards?

Feature and How to Videos 19

• Mortise Touch Lock Anatomy
• Mortise Touch- Decoy Pin Code Feature
• Mortise Touch- Privacy Mode Feature
• Mortise Touch- Emergency Jumpstart
• Mortise Touch - Low Battery Alert Feature

Issues and Troubleshooting 10

• Pairing is unsuccessful
• Digital or Bluetooth Key is not working
• Generated PIN codes do not work
• Keypad does not light up
• Unable to use a 9V battery to jumpstart the lock

Compliance 0

Product Manuals 6

• What's included
• Lock Anatomy
• User Guide / Manual
• Compatibility Guide for Push-Pull Mortise
• Drill Sheet for Push-Pull Mortise

Hardware Functionality 7

• FAQs
• How do I unlock/lock the igloohome Smart Push Pull Mortise?
• How do I unlock with key cards/key stickers?
• The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
• Does auto Re-lock work with all types of unlocking method?

Feature and How To Videos 10

• Smart Sequence
• How to register as a Lock User?
• How to pair / unpair
• How do I add / delete RFID cards?
• How do I register a fingerprint access on my Smart Push Pull Mortise?

Issues and Troubleshooting 5

• What happens if I lose my physical key?
• Can I get a part replacement?
• My batteries have completely run out and I am locked outside my house. What can I do?
• Why are there beeping sounds when I try to unlock the door?
• Why is the keypad not responsive?

Product Manuals 6

• What's included in the Mortise 2+ package
• Lock Anatomy
• User Guide / Manual
• Compatibility Guide for Smart Mortise 2+
• Drill Sheet for Smart Mortise 2+

Hardware Functionality 20

• Factory PINS per Lock Model
• Can I use rechargeable batteries?
• What happens to the Smart Mortise 2+ during a power trip (ie. electrical blackout)?
• The touchscreen of the Smart Mortise 2+ is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
• Is the igloohome Smart Mortise 2+ tested for fire-safety?

Feature and How To Videos 3

• How to activate/deactivate Keypad Disabled Mode?
• How to activate/deactivate auto-relock on the Mortise 2+
• How do I register a fingerprint access on my Smart Mortise 2+?

Issues and Troubleshooting 6

• What happens if I lose my physical key?
• Can I get a part replacement?
• Why is my lock not locking?
• My batteries have completely run out and I am locked outside my house. What can I do?
• Why are there beeping sounds when I try to unlock the door?

Compliance 1

• UK PSTI Act Declaration of Conformity

Product Manuals 4

• User Guide / Manual
• Compatibility Guide for Smart Mortise 2
• Drill Sheet for Smart Mortise 2
• Installation Guide for Smart Mortise 2 (IGM3)

Hardware Functionality 27

• What happens to the Smart Mortise during a power trip (ie. electrical blackout)?
• The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
• Is the Smart Mortise tested for fire-safety?
• How do I unlock/lock the igloohome Smart Mortise?
• How do I activate/deactivate Auto Re-lock on the Mortise?

Feature and How To Videos 6

• Auto Relock Feature
• Keypad Disabled Mode
• Masking
• Pairing
• Keypad Security Lockout

Issues and Troubleshooting 7

• What happens if I lose my physical key?
• Can I get a part replacement?
• What happens when the battery for the Smart Mortise runs out?
• Why is my lock not locking?
• My batteries have completely run out and I am locked outside my house. What can I do?

Diagnostic Indicators Library 12

• Bluetooth Connection
• Invalid PIN
• Invalid RFID
• Keypad Disabled Mode Activated
• Keypad Disabled Mode Deactivated

Compliance 1

• UK PSTI Act Declaration of Conformity

Product Manuals 4

• Lever Mortise Lock Anatomy
• User Guide / Manual
• Lever Mortise Drill Sheet
• Installation Guide for the Lever Mortise

Hardware Functionality 15

• How do I unlock/lock the igloohome Smart Lever Mortise?
• How do I activate/deactivate auto-relock on the Smart Lever Mortise?
• How do I unlock my door if I accidentally locked it before pairing?
• How will the lock alert me when it is low on battery?
• When do I need to change the batteries for my Smart Lever Mortise?

Issues and Troubleshooting 6

• What happens if I lose my physical key?
• Can I get a part replacement?
• Why is my lock not locking?
• My batteries have completely run out and I am locked outside my house. What can I do?
• Why are there beeping sounds when I try to unlock the door?

Product Manual 4

• Comparison Chart for Deadbolt Go vs Deadbolt 2S Metal Grey
• User Guide / Manual
• Retrofit Installation Steps
• New Installation Steps

Hardware Functionality 3

• Different modes of access for the Deadbolt Go
• How do I lock/unlock the Deadbolt GO?
• Audio and LED Indicators for the Deadbolt Go

Product Manuals 5

• Before you Start Guide
• User Guide / Manual
• Compatibility Guide for Deadbolt 2S Metal Grey
• Drill Sheet for Deadbolt 2S Metal Grey
• Installation Guide for Deadbolt 2s Metal Grey:

Hardware Functionality 20

• Can I use rechargeable batteries?
• What happens to the Deadbolt during a power trip (ie. electrical blackout)?
• The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
• Is the igloohome Deadbolt tested for fire-safety?
• How do I unlock my Deadbolt via Bluetooth?

Feature Videos 7

• Airbnb Feature
• Passage Mode
• 9V Battery Jump Start
• Auto Relock
• Security Lockout

Issues and Troubleshooting 20

• What happens if I lose my physical key?
• Can I get a part replacement?
• What happens when the battery for the Deadbolt 2S Metal Grey runs out?
• I keep receiving beeps every time I lock my door. What could be causing this issue?
• My lock doesn’t fully extend or retract, what do I do?

Diagnostic Indicators Library 11

• Bluetooth Connection
• Successfully Locked
• Successfully Unlocked
• Keypad Security Lockout Activated
• Keypad Security Lockout Deactivated

Installation and Door Compatibility 1

• Deadbolt 2S Metal Grey (IGB4-01K) – Hardware Installation Procedure

Compliance 1

• UK PSTI Act Declaration of Conformity

Product Manuals 3

• User Guide / Manual
• Comparison Chart ( RM2 vs RM2F vs IGR1)
• Compatibility Guide for Gate lock

Hardware Functionality 0

Feature and How To Videos 9

• Intrusion Alarm
• Privacy Mode Feature
• Passage Mode Feature
• Keypad Security Lockout Feature
• How to do the 9V jumpstart

Issues and Troubleshooting 0

Product Manual 5

• Lock Anatomy
• User Guide / Manual
• Compatibility Guide for Wooden Rim Lock
• Drill Sheet for Wooden Rim Lock
• Installation Guide for Wooden Rim Lock

Hardware Functionality 7

• How do I unlock/lock the Wooden Rim Lock?
• What kind of batteries can I use?
• Can I use rechargeable batteries?
• What happens to the Rim lock during a power trip (ie. electrical blackout)?
• How to register as a Lock User

Feature Videos 7

• Auto Relock Feature
• 9V Jumpstart Feature
• Privacy Mode Feature
• Passage Mode Feature
• Intrusion Alarm

Issues and Troubleshooting 5

• Why is my Bluetooth Key not working?
• Unable to use the 9V battery to jumpstart the lock
• Why is the Keypad on the Wooden Rim Lock flickering?
• Auto Lock is not working
• Keypad lights up on touch only

Compliance 1

• UK PSTI Act Declaration of Conformity

Product Manuals 3

• User Guide for Smart Rim Lock
• Drill Sheet for Smart Rim Lock
• Gate Compatibility

Hardware Functionality 22

• Can I use rechargeable batteries?
• What happens to the Rim lock during a power trip (ie. electrical blackout)?
• The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
• How do I unlock/lock the igloohome Rim Lock?
• How do I activate/deactivate auto-relock on the Rim Lock?

Feature Videos 2

• Lock Anatomy
• What's included

Issues and Troubleshooting 8

• What happens if I lose my key for the rim lock?
• Can I get a part replacement?
• Why is my lock not locking?
• My batteries have completely run out and I am locked outside my house. What can I do?
• Why are there beeping sounds when I try to unlock the door?

Hard Reset 0

Product Manuals 5

• User Guide / Manual
• Compatibility Guide for Glass Door Lock
• Drill Sheet
• Glass door Lock Smart Module Installation
• Glassdoor Lock Installation

Hardware Functionality 14

• How do I unlock/lock the igloohome Glass Door Lock?
• How do I activate/deactivate auto-relock on the Glass Door Lock?
• How do I unlock my door if I accidentally locked the Glass Door Lock before pairing?
• How will the lock alert me when it is low on battery?
• When do I need to change the batteries for my Glass Door Lock?

Feature and How To Videos 5

• Auto Lock Feature
• Privacy Mode
• Passage Mode
• Security Lockout
• Emergency Jumpstart

Issues and Troubleshooting 4

• Why is my Glass Door Lock not locking?
• My batteries have completely run out and I am locked outside the door, what can I do?
• Why are there beeping sounds when I try to unlock the Glass Door Lock?
• Why is the keypad on the Glass Door Lock not responsive?

Compliance 1

• UK PSTI Act Declaration of Conformity

Product Manuals 3

• User Guide / Manual
• Compatibility Guide for Retrofit Lock
• Installation Guide for the Retrofit Lock

Hardware Functionality 7

• Auto Unlock Feature
• What are the different modes of access for the Retrofit lock?
• What are the specifications for the Retrofit lock?
• How to pair your Retrofit Lock
• How to create Guest Bluetooth Keys

Feature and How To Videos 8

• Retrofit Lock Anatomy
• Auto Lock
• Auto Unlock
• Night Mode
• Scheduling Mode

Issues and Troubleshooting 8

• OE1 does not power up
• OE1 powers up but motor is very weak
• OE1 can be seen to be wobbling when turning the mechanism.
• OE1 can be seen to be wobbling when turning the mechanism after tightening screw
• The Thumbturn is quite difficult to turn

Compliance 3

• UKCA Declaration Of Conformity
• EU Declaration Of Conformity
• UK PSTI Act Declaration of Conformity

Product Manual 3

• User Guide / Manual
• Compatibility Guide
• Installation Guide

Hardware Functionality 3

• What are the Specifications of the Nordic Retrofit Lock?
• How to calibrate your Nordic Retrofit Lock?
• Feature Comparison

Feature and How To Videos 1

• Change the Batteries

Complance 1

• EU Declaration of Conformity

Product Manuals 1

• Installation and User Guides for Smart Keybox 3

Hardware Functionality 19

• Can I use rechargeable batteries?
• What happens to the Keybox during a power trip (ie. electrical blackout)?
• Is the igloohome Keybox tested for fire-safety?
• What material is the Keybox 03 made of?
• What is the IP rating of the igloohome Keybox 03?

Feature Videos 5

• Masking
• Pairing
• Water Resistance
• Install the Battery
• What's included in my Keybox 3 package?

Issues and Troubleshooting 8

• What happens when the batteries for the Keybox runs out?
• I have keyed in the correct PIN and/or tried to use Bluetooth Unlock, but the Keybox 3 does not open.
• I'm trying to test my Keybox 3 but it doesn't unlock. What can I do?
• I am having problems with my Keybox 3 and my questions cannot be found here. What can I do?
• My batteries have completely run out and I am locked out of my Keybox 03. What can I do?

Diagnostic Indicators Library 13

• Bluetooth Connection
• Delete PIN
• Incorrect PIN
• Obstruction
• Power Startup

Compliance 3

• UKCA Declaration Of Conformity
• EU Declaration Of Conformity
• UK PSTI Act Declaration of Conformity

Product Manual 2

• User Guide / Manual
• Padlock 2 Lock Anatomy

Feature Videos 9

• Auto Lock
• Security Lockout
• Volume Control
• Decoy Pin Code
• Keypad LED Toggle

Issues and Troubleshooting 6

• I am unable to close the shackle to lock the padlock.
• The padlock keypad flashes white and LED indicator flashes red when I activate the keypad.
• I tried to use USB-C to jumpstart the lock but unable to.
• The lock is not responding at all.
• I closed the shackle but the padlock did not relock automatically.

Compliance 3

• UKCA Declaration Of Conformity
• EU Declaration Of Conformity
• UK PSTI Act Declaration of Conformity

Technical Bulletin 1

• Padlock 2/ Padlock 2E Shackle Movement when Unlocked

Product Manual 1

• User Guide / Manual

Hardware Functionality 9

• Padlock Lite Specifications
• What are the modes of access for the Padlock Lite?
• What are the Audio and LED Indicators for the Padlock Lite
• How do I activate/deactivate the Auto Lock on the Padlock Lite?
• How is the Security Lockout mode activated?

Feature and How To Videos 7

• Padlock Lite Lock Anatomy
• Security Lockout Feature
• Padlock Lite LED Indicators
• Modes of Access
• How to charge the Padlock Lite

Issues and Troubleshooting 5

• I am unable to close the shackle to lock the padlock
• The padlock LED indicator flashes Red when I try to fingerprint unlock
• I tried to use USB-C to jumpstart the lock but unable to
• The lock is not responding at all
• I closed the shackle but the padlock did not relock automatically.

Compliance 3

• EU Declaration of Conformity Document
• UKCA Declaration of Conformity Document
• UK PSTI Act Declaration of Conformity

Product Manuals 4

• What's Included with your Padlock purchase
• User Guide for Smart Padlock
• Protective Silicone Case Installation Guide for Smart Padlock
• Long Shackle Dimensions Sheet for Smart Padlock

Feature and How To Videos 14

• How to Emergency Jumpstart your padlock
• Different ways to unlock your Padlock
• How to create different PIN Codes
• How to change shackles
• How to properly pair your padlock.

Hardware Functionality 16

• Can I use rechargeable batteries?
• What happens to the padlock during a power trip (ie. electrical blackout)?
• Is the igloohome Padlock tested for fire-safety?
• What material is the Padlock made of?
• What is the IP rating of the Padlock?

Issues and Troubleshooting 7

• What happens when the battery for the igloohome padlock runs out?
• I am having a hard time opening the battery cover. What do I do?
• I'm trying to test my Padlock but it doesn't unlock. What can I do?
• I am having problems with my Padlock and my questions cannot be found here. What can I do?
• My Padlock keeps beeping whenever I try to lock/unlock it. What is happening?

Diagnostic Indicators Library 6

• Bluetooth Connection
• Successfully Unlocked
• Successfully Locked
• Incorrect PIN
• Obstruction Alarm

Product Manuals 1

• User Guide / Manual

Hardware Functionality 8

• How do I register the Key Fob to my locks?
• What are the locks compatible with the Key Fob?
• How can I unpair locks from my Key Fob?
• How do I delete the Key Fob from my account?
• How many locks can the Key Fob be paired to?

Issues and Troubleshooting 5

• What should I do if I lose my Key Fob?
• My Key Fob is not unlocking the locks I have paired to it. What should I do?
• The Key Fob LED is displaying a red light, what does this mean?
• When I unlock using the Key Fob, the LED is showing a green light, but my locks are not locking/unlocking, what's happening?
• The Key Fob takes a very long time to unlock my paired locks, what can I do?

Compliance 1

• UK PSTI Act Declaration of Conformity

Product Manual 4

• User Guide / Manual
• Set-up - Get started!
• Which lock model is compatible with the Bridge?
• Where should I place the Bridge in my set up?

Feature and How To Videos 3

• Bridge- LED Indicators
• Bridge- On Demand Troubleshooting
• Bridge - Unpairing

Compliance 1

• UK PSTI Act Declaration of Conformity

Product Manuals 3

• Keypad Lock Anatomy
• User Guide / Manual
• Installation Guide for Keypad

Hardware Functionality 5

• What are the specifications for the Keypad?.
• How many locks can be paired to the Keypad?
• How do you Install/Replace the batteries of the Keypad?
• What are the compatible locks for the Keypad?
• Audio and LED Indications

Feature and How To Videos 4

• Security Lockout
• Decoy Pin
• Volume Control
• How to pair the Keypad

Issues and Troubleshooting 1

• Paired locks are not unlocking when valid PIN Code is used

Compliance 3

• UKCA Declaration Of Conformity
• EU Declaration Of Conformity
• UK PSTI Act Declaration of Conformity

Hardware Functionality 11

• Can I use rechargeable batteries on the Swing handle lock?
• Are there any ways to mask my pin codes while unlocking the Swing handle lock？
• How do I unlock/lock the Swing Handle Lock?
• How do I activate/deactivate auto-relock on the Swing Handle Lock?
• Does auto Re-lock work with all types of unlocking method?

Issues and Troubleshooting 6

• Why is my Swing Handle Lock not locking?
• Why are there beeping sounds when I try to unlock the Swing Handle Lock?
• Why is the keypad not responsive?
• I have generated my PINs from the app but it doesn’t work.
• The lock accepts the correct PIN, but the handle does not pop out and the obstruction alarm goes off.

Quick Start Guide 3

• What is the igloohome app?
• igloohome app quick start guide
• Software License Agreement

Software Functionality 10

• How do I pair a new lock?
• Viewing lock activities
• How to change language
• How to set up fingerprint login
• How to use Bluetooth unlock

PIN Access 8

• What is my default/master PIN?
• Types of Access
• Permanent PINs
• Duration PINs
• Recurring PINs

Bluetooth Access 6

• What is a Bluetooth key?
• Creating Bluetooth key
• How do I share a Bluetooth key?
• How do I claim a Bluetooth key?
• Revoking/Deleting Bluetooth key(s)

Keycard and Fingerprint Access 2

• How to set up keycards
• How to set up fingerprint access

Account Settings 4

• General account information
• Revoking access to others using the same account
• How to change account password
• How do I check my igloohome app version?

Airbnb 2

• Connect your igloohome lock to your Airbnb listing
• Disconnecting your Airbnb listing from your igloohome lock

Auto Unlock 1

• Auto Unlock FAQ

Android and iOS support 1

• Android and iOS support

SmartSequence™️ 1

• What is SmartSequence™️?

Current and Legacy igloohome locks 1

• Current and Legacy igloohome Locks

Issues and Troubleshooting 0

Quick Start Guide 1

• How to get started with iglooconnect

Software Functionality 3

• iglooconnect software onboarding
• How to purchase more slots
• How to unlink lock from the listing/slot

Billing and Subscription Information 7

• Billing cycle and cancellation policies
• How to view invoices
• How to configure payment on iglooconnect
• How to remove/cancel slots subscription
• How do I check my active devices (postpaid only)

Anybuddy 2

• [EN]How to set up your locks with Anybuddy
• [FR]Comment configurer vos serrures avec Anybuddy

Avantio 3

• Avantio: Onboarding Steps
• Avantio: Features
• Pairing and Linking Locks

Misterbooking 2

• [EN] How to set up your locks with Misterbooking
• [FR] Comment configurer vos serrures avec Misterbooking

REMOTE LOCK 0

SHOWINGTIME 8

• How to set up your Keybox with ShowingTime
• I have multiple listings, how many slots do I need to purchase on ShowingTime?
• How much is the ShowingTime slot on iglooconnect?
• How can I disassociate my lock from a ShowingTime slot?
• Can I get a discount if I do a bulk purchase for the Keybox?

SmartRent 1

• How to cancel Subscription?

Smoobu V2 2

• [Existing Users] Igloohome - Smoobu V2 Migration Process
• [New Users] Igloohome - Smoobu Connection Process

Yaago 2

• [EN] How to set up your locks with Yaago
• [FR] Comment configurer vos serrures avec Yaago

iglooaccess 1

• What is iglooaccess?

Alexa Integration 1

• How to Set up your igloohome lock with Amazon Alexa

SIRI shortcut 2

• How to set up your igloohome smart locks with Siri Shortcut?
• FAQ's

Quick Start Guide 0

Apple Watch 1

• How to set up your igloohome lock with Apple Watch

FAQ's 0

Change of Ownership 1

• I need to transfer ownership of the lock to someone else. How can this be done?

Replacement (Singapore) 1

• My lock has stopped working, help! Where can I reach out for assistance? (Replacement process) - Singapore

Installation (Singapore) 10

• Can I install igloohome SmartLocks as an additional lock on my door?
• Is there a version of the lock that is suitable for left-handed doors?
• Are there any doors that the igloohome SmartLock cannot be installed on?
• Is there a deadline for installations? (Singapore only)
• What doors can igloohome smart locks be installed on?

Refunds (Singapore) 1

• I have changed my mind after my initial purchase, can I still request for a refund?

Lockout (Singapore) 0

Software Functionality 17

• Airbnb Connect Update: Upgrade to the Messaging Platform
• What is Airbnb Connect?
• A guest for my current reservation has requested an early check-in. What can I do?
• My guest for my current reservation wants to extend the checkout time. What can I do?
• Can I connect ‘Airbnb Connect’ to a listing that I am a co-host on?

Issues and Troubleshooting 4

• Why are my reservations not appearing on the igoohome app?
• Wrong account connected to Airbnb
• I changed the property name on the igloohome app but it’s not reflecting in the PIN messages. What can I do?
• My reservations are not showing for some reason. What can I do?

Feature Videos 0

Internal Lockout Troubleshooting OE1 1

• Internal Lockout Troubleshooting OE1

Product Manuals 5

• Installation and User Guide for Smart Mortise
• Drill Sheet for Smart Mortise
• Door Compatibility for Smart Mortise
• Installation and User Guide for Smart Mortise (Big Mortise)
• Door Compatibility for Smart Mortise (Big Mortise)

Lock Issues: Un-lock, Re-lock 6

• How do I unlock/lock the igloohome Smart Mortise?
• How do I activate/deactivate Sensor and Timer Re-lock on the Mortise?
• If I am inside of the house, can I still unlock the door using the Bluetooth key?
• Does Sensor Re-lock/Timer Re-lock work with all types of unlocking method? (Smart Mortise)
• How do I unlock my door if I accidentally locked it before pairing?

Battery 6

• My batteries have completely run out and I am locked outside my house. What can I do?
• How will the lock alert me when it is low on battery?
• When do I need to change the batteries for my Smart Mortise?
• How do I replace batteries on my lock?
• Can I use rechargeable batteries?

Security and Volume Features 8

• How do I change the volume of the Mortise?
• How do I use the Decoy PIN feature on igloohome Smart Mortise?
• How do I deactivate Keypad Lockout Mode?
• What is the Fire Detection Alarm?
• What happens when Keypad Lockout Mode is activated?

Key Cards and Key Stickers 4

• How do I unlock with key cards/key stickers?
• How do I delete RFID cards?
• How many key cards/ key stickers can I add to the Smart Mortise?
• I have changed the names of the NFC cards, but do not see the name reflected in Activity Logs when I update logs. Why is this so?

Other Issues 2

• Why is an alarm sounding when I try to lock the door?
• Why is the keypad not responsive? (Smart Mortise)

Product Manuals 3

• Installation and User Guide for Smart Deadbolt 2S
• Drill Sheet for Smart Deadbolt 2S
• Door Compatibility for Smart Deadbolt 2S

Lock Issues: Un-lock, Re-lock 5

• How do I unlock my Deadbolt 2S via Bluetooth?
• How does timed-relock work?
• How do I unlock and lock the door using Deadbolt 2s?
• Why does my lock unlock instead of lock when I press the # key?
• I am unable to activate auto-unlock (for bolt only). What sound should I hear if I keyed in the sequence (as per the manual) correctly?

Battery 5

• What batteries are compatible with Deadbolt 2s?
• My batteries have completely run out and I am locked outside my house. What can I do?
• How will Deadbolt 2S alert me when it is low on battery?
• On average, how long does the batteries last?
• How do I replace batteries on my Deadbolt 2S?

Pairing Issues 4

• I have tried many times to pair but was unsuccessful. What do I do?
• How do I pair Deadbolt 2S to my phone?
• How do I un-pair the Deadbolt 2S from my phone?
• Why is my Deadbolt 2S not showing on my home page even though it's been paired to my account?

Security Features 7

• Will I be notified if someone enter my house/property?
• What are the preventative measures for hacking?
• What if someone tries to dismantle/pry open the Deadbolt 2S?
• How does Privacy Mode works?
• Can I monitor the entry activities of my guests?

Other Issues 9

• I cannot find any answers to my issue. How can I contact support?
• I do not have my phone and keys with me. What can I do?
• I am an Airbnb host. How do I activate the synchronisation of my Deadbolt 2S with my Airbnb calendar?
• How is Deadbolt 2S different from Deadbolt 02?
• I have changed to a new phone. How do I keep my existing PIN numbers?

Product Manuals 4

• Installation and User Guide for Smart Deadbolt 02
• Drill Sheet for Smart Deadbolt 02
• Door Compatibility for Smart Deadbolt 02
• Sensor Re-lock Installation Manual for Smart Deadbolt 02

Lock Issues: Un-lock, Re-lock 5

• How do I unlock my Deadbolt 02 via Bluetooth?
• Why does my lock unlock instead of lock when I press the # key?
• I am unable to activate auto-unlock (for bolt only). What sound should I hear if I keyed in the sequence (as per the manual) correctly?
• How does timed-relock work?
• How do I unlock and lock the door using Deadbolt 2s?

Battery 5

• How do I replace batteries on my Deadbolt 02?
• On average, how long does the batteries last?
• My batteries have completely run out and I am locked outside my house. What can I do?
• How will Deadbolt 02 alert me when it is low on battery?
• What batteries are compatible with Deadbolt 02?

Pairing Issues 4

• I have tried many times to pair but was unsuccessful. What do I do?
• How do I pair the Deadbolt 02 to my phone?
• How do I un-pair Deadbolt 02 from my phone?
• Why is my Deadbolt 02 not showing on my home page even though it's been paired to my account?

Security Features 7

• What are the preventative measures of hacking?
• How do I use the Decoy PIN feature?
• Will I be notified if someone enter my house/property?
• What if someone tries to dismantle/pry open the Deadbolt 02?
• Can I monitor the entry activities of my guests?

Other Issues 9

• I cannot find any answers to my issue. How can I contact support?
• I do not have my phone and keys with me. What can I do?
• I am an Airbnb host. How do I activate the synchronisation of my Deadbolt 02 with my Airbnb calendar?
• How is Deadbolt 02 different from Deadbolt 01?
• I have changed to a new phone. How do I keep my existing PIN numbers?

Product Manuals 3

• Installation Guide for Smart Deadbolt 01
• Drill Sheet for Smart Deadbolt 01
• Door Compatibility for Smart Deadbolt 01

Lock Issues: Un-lock, Re-lock 5

• I am unable to activate auto-unlock (for bolt only). What sound should I hear if I keyed in the sequence (as per the manual) correctly?
• How does timed-relock work?
• How do I unlock my Deadbolt 01 via Bluetooth?
• How do I unlock and lock the door using Deadbolt 01?
• Why does my lock unlock instead of lock when I press the # key?

Battery 5

• How do I replace batteries on Deadbolt 01?
• On average, how long does the batteries last?
• How will Deadbolt 01 alert me when it is getting low on battery?
• My batteries have completely run out and I am locked outside my house. What can I do?
• What kind of batteries can I use?

Pairing Issues 4

• Why is my Deadbolt 01 not showing on my home page even though it's been paired to my account?
• How do I un-pair Deadbolt 01 from my phone?
• How do I pair Deadbolt 01 to my phone?
• I have tried many times to pair but was unsuccessful. What do I do?

Other Issues 4

• I cannot find any answers to my issue. How can I contact support?
• I am an Airbnb host. How do I activate the synchronisation of Deadbolt 01 with my Airbnb calendar?
• I have lost my keys and my batteries have completely run out, how do I gain access to my property?
• I have changed to a new phone. How do I keep my existing PIN numbers?

Product Manuals 1

• Installation and User Guide for Smart Keybox 2

Keybox Setup and General FAQ 10

• Where should I place my Keybox 02?
• What kind of batteries can I use?
• How do I pair my Keybox 02?
• How do I know if the batteries for my Keybox 02 are running low?
• My batteries have completely run out and I am locked out of my Keybox 2. What can I do?

Keybox How-To 2

• How do I unlock/lock the Keybox 02?
• How do I install my Keybox 2?

Troubleshooting 4

• I have keyed in the correct PIN and/or tried to use Bluetooth Unlock, but the Keybox 2 does not open.
• I'm trying to test my Keybox 2 but it doesn't unlock. What can I do?
• My Keybox 2 is making beeping noises even though I am not touching it. Why is this so?
• I am having problems with my Keybox 2 and my questions cannot be found here. What can I do?

Other Issues 6

• What material is the Keybox 02 made of?
• What is the IP rating of the igloohome Keybox 02?
• What is the warranty period of the Keybox 02?
• What happens if I lose my smartphone?
• What happens if I lose my smartphone?

Product Manuals 2

• Installation and User Guide for Smart Keybox
• Printable How-To Guide for Smart Keybox

Keybox Setup and General FAQ 10

• Where should I place my Keybox?
• What kind of batteries can I use?
• How do I pair my Keybox?
• How do I know if the batteries for my Keybox are running low?
• My batteries have completely run out and I am locked out of my Keybox. What can I do?

Keybox How-To 3

• How do I unlock the Keybox 01?
• How do I lock the Keybox?
• How do I install my Keybox?

Troubleshooting 4

• I have keyed in the correct PIN and/or tried to use Bluetooth Unlock, but the Keybox does not open.
• I'm trying to test my Keybox but it doesn't unlock. What can I do?
• My Keybox is making beeping noises even though I am not touching it. Why is this so?
• I am having problems with my Keybox and my questions cannot be found here. What can I do?

Other Issues 6

• What material is the Keybox made of?
• What is the IP rating of the igloohome Keybox?
• What is the warranty period of the Keybox?
• How do I check which version of the igloohome app I am using?
• What happens if I lose my smartphone?

Product Manuals 3

• Installation and User Guide for Smart Lock Latch
• Drill Sheet for Smart Lock Latch
• Door Compatibility for Smart Lock Latch

Lock Issues: Locking the Latch 3

• How do I unlock my door if I accidentally locked it before pairing?
• How do I lock the door?
• How do I unlock my Smart Lock Latch via Bluetooth?

Battery 3

• How do I replace batteries on my lock?
• My batteries have completely run out and I am locked outside my house. What can I do?
• On average, how long does the batteries last?

Pairing Issues 3

• Why is there no lock showing on my home page even though it's been paired to my account?
• How do I un-pair the Smart Lock Latch from my phone?
• How do I pair the Smart Lock Latch to my phone?

Bluetooth Key, PIN Codes 16

• How do I remove/delete a shared Bluetooth Key?
• What is a Master PIN code?
• Where can I view my Master PIN code?
• Can the Master PIN code be shorter?
• Does the Master PIN code expire?

Security Updates 1

• Security Update Periods (UK)