Issues and Troubleshooting
What happens if I lose my physical key?
For security purposes, our physical keys are designed unique to your lock ID and we do not have spares of...
Can I get a part replacement?
Within the warranty period, parts will be replaced for free, inclusive of shipping (worldwide, except Singapore) or transport and labor...
What happens when the battery for the Deadbolt 2S Metal Grey runs out?
The Deadbolt 2S Metal Grey comes with a 9V Jumpstart feature, follow this video to see how it can be...
I keep receiving beeps every time I lock my door. What could be causing this issue?
There are many possible beeps that comes from the lock which has different diagnostic symptoms. If your lock is beeping,...
My lock doesn’t fully extend or retract, what do I do?
Your lock may not have sufficient battery levels; try to replace the lock with new batteries and try again. If you...
It beeps every time I use my PIN and it doesn’t unlock. What’s happening?
The PIN code you are using may no longer be valid; check on your igloohome App if the PIN is...
I accidentally keyed in the PIN code multiple times and now it locked me out. What can I do?
You have activated the lock's security lockout mode. You should hear a security alarm ringing for 30 sec, and the...
My Bluetooth Key is not locking the lock. What should I do?
Bluetooth key is only used for unlocking and cannot be used for locking.For locking, you may use these few methods1)...
I just installed my lock and it’s very hard to turn the thumb turn. What can I do?
The thumbturn may not have been installed properly. Try to uninstall and install the back body of the lock to...
My lock is not auto-relocking. What is happening?
Check on the app if auto-relock has been activated for your lock.On the Home page, click on the Property>Lock name>SettingsClick...