Issues and Troubleshooting

What happens if I lose my physical key?

For security purposes, our physical keys are designed unique to your lock ID and we do not have spares of their respective physical keys. We recommend that ...

Can I get a part replacement?

Within the warranty period, parts will be replaced for free, inclusive of shipping (worldwide, except Singapore) or transport and labor costs (Singapore onl...

What happens when the battery for the Deadbolt 2S Metal Grey runs out?

The Deadbolt 2S Metal Grey comes with a 9V Jumpstart feature, follow this video to see how it can be done! Alternatively, a physical key can grant yo...

I keep receiving beeps every time I lock my door. What could be causing this issue?

There are many possible beeps that comes from the lock which has different diagnostic symptoms. If your lock is beeping, we encourage you to take a video of...

My lock doesn’t fully extend or retract, what do I do?

Your lock may not have sufficient battery levels; try to replace the lock with new batteries and try again.  If you are not able to access the battery c...

It beeps every time I use my PIN and it doesn’t unlock. What’s happening?

The PIN code you are using may no longer be valid; check on your igloohome App if the PIN is still in the 'active' tab. This is how the lock b...

I accidentally keyed in the PIN code multiple times and now it locked me out. What can I do?

You have activated the lock's security lockout mode. You should hear a security alarm ringing for 30 sec, and the touchpad will no longer be responding...

My Bluetooth Key is not locking the lock. What should I do?

Bluetooth key is only used for unlocking and cannot be used for locking. For locking, you may use these few methods 1) Press and hold the lock icon on the ...

I just installed my lock and it’s very hard to turn the thumb turn. What can I do?

The thumbturn may not have been installed properly. Try to uninstall and install the back body of the lock to your door again. If the issue persists, do rea...

My lock is not auto-relocking. What is happening?

Check on the app if auto-relock has been activated for your lock. On the Home page, click on the Property>Lock name>Settings Click on 'Auto Rel...