Lock Issues: Un-lock, Re-lock

How do I unlock/lock the igloohome Smart Mortise?

To unlock the Smart Mortise from the outside, you may either: Use a PIN (Master, Ad hoc, Decoy) code, followed by # Use a Bluetooth Key (Master or Gues...

How do I activate/deactivate Sensor and Timer Re-lock on the Mortise?

Enable Sensor Re-lock Tap on the lock and enter *22#<Master PIN># This will enable your mortise to lock automatically when it senses that the do...

If I am inside of the house, can I still unlock the door using the Bluetooth key?

Yes, you will be able to unlock the Mortise as long you are within the Bluetooth range.

Does Sensor Re-lock/Timer Re-lock work with all types of unlocking method? (Smart Mortise)

By default, Sensor and Timer (60 seconds) Re-lock are enabled. This combination ensures that the Mortise will always lock after unlocking, regardless of whe...

How do I unlock my door if I accidentally locked it before pairing?

To unlock your igloohome smart lock while it is in the factory mode, tap on the lock to wake it up, then key in * 1 2 3 4 5 6 7 8 9 0 # to unlock.

Why is my lock not locking?

If your Mortise is not locking, it may be due to the following: Sensor/Timer Re-lock is disabled The door sensor on the Mortise and door frame magnet are...