How do I unlock/lock the igloohome Smart Mortise?

To unlock the Smart Mortise from the outside, you may either:Use a PIN (Master, Ad hoc, Decoy) code, followed by...

Wed, 8 Apr, 2020 at 5:32 PM

How do I activate/deactivate Sensor and Timer Re-lock on the Mortise?

Enable Sensor Re-lockTap on the lock and enter *22#<Master PIN>#This will enable your mortise to lock automatically when it senses...

Thu, 28 Jun, 2018 at 1:20 PM

If I am inside of the house, can I still unlock the door using the Bluetooth key?

Yes, you will be able to unlock the Mortise as long you are within the Bluetooth range.

Thu, 28 Jun, 2018 at 1:17 PM

Does Sensor Re-lock/Timer Re-lock work with all types of unlocking method? (Smart Mortise)

By default, Sensor and Timer (60 seconds) Re-lock are enabled. This combination ensures that the Mortise will always lock after...

Wed, 8 Apr, 2020 at 5:12 PM

How do I unlock my door if I accidentally locked it before pairing?

To unlock your igloohome smart lock while it is in the factory mode, tap on the lock to wake it...

Thu, 28 Jun, 2018 at 1:21 PM

Why is my lock not locking?

If your Mortise is not locking, it may be due to the following:Sensor/Timer Re-lock is disabledThe door sensor on the...

Thu, 28 Jun, 2018 at 1:23 PM