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Mortise 1 (IGM1)
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Frequently Asked Questions
Product Manuals
5
Installation and User Guide for Smart Mortise
Drill Sheet for Smart Mortise
Door Compatibility for Smart Mortise
Installation and User Guide for Smart Mortise (Big Mortise)
Door Compatibility for Smart Mortise (Big Mortise)
Lock Issues: Un-lock, Re-lock
6
How do I unlock/lock the igloohome Smart Mortise?
How do I activate/deactivate Sensor and Timer Re-lock on the Mortise?
If I am inside of the house, can I still unlock the door using the Bluetooth key?
Does Sensor Re-lock/Timer Re-lock work with all types of unlocking method? (Smart Mortise)
How do I unlock my door if I accidentally locked it before pairing?
See all 6 articles
Battery
6
My batteries have completely run out and I am locked outside my house. What can I do?
How will the lock alert me when it is low on battery?
When do I need to change the batteries for my Smart Mortise?
How do I replace batteries on my lock?
Can I use rechargeable batteries?
See all 6 articles
Security and Volume Features
8
How do I change the volume of the Mortise?
How do I use the Decoy PIN feature on igloohome Smart Mortise?
How do I deactivate Keypad Lockout Mode?
What is the Fire Detection Alarm?
What happens when Keypad Lockout Mode is activated?
See all 8 articles
Key Cards and Key Stickers
4
How do I unlock with key cards/key stickers?
How do I delete RFID cards?
How many key cards/ key stickers can I add to the Smart Mortise?
I have changed the names of the NFC cards, but do not see the name reflected in Activity Logs when I update logs. Why is this so?
Other Issues
2
Why is an alarm sounding when I try to lock the door?
Why is the keypad not responsive? (Smart Mortise)
