My batteries have completely run out and I am locked outside my house. What can I do?
The Mortise comes with a 9V jumpstart feature which allows you to power up the lock with a 9V battery. You will have to touch the 9V battery contacts to the...
Thu, 28 Jun, 2018 at 1:35 PM
How will the lock alert me when it is low on battery?
When battery power is low (about 20%), the igloohome Mortise will flash a red low battery indicator when the keypad is lit. Please change your batteries as ...
Tue, 21 Apr, 2020 at 3:58 PM
When do I need to change the batteries for my Smart Mortise?
Batteries should last up to 1 year based on moderate usage. However, should you receive a low battery warning from the lock, please change to a new set ...
Wed, 8 Apr, 2020 at 5:07 PM
How do I replace batteries on my lock?
Slide up the battery cover on the back of the lock and replace all four batteries. Please ensure they are AA alkaline batteries. Note: Do not use: Non-a...
Thu, 28 Jun, 2018 at 1:27 PM
Can I use rechargeable batteries?
We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to give an accurate estimation of ho...
Thu, 28 Jun, 2018 at 1:34 PM
What kind of batteries can I use?
Please only use AA-sized alkaline batteries. Note: Do not use: Non-alkaline, Super Heavy Duty, \\or rechargeable batteries.
Fri, 5 Jun, 2020 at 10:13 AM