Security and Volume Features

How do I change the volume of the Mortise?

To adjust the volume: * 3 0 # <Master PIN> # <3 to increase volume/6 to decrease volume> # During the volume setting, you may press 3 or...

How do I use the Decoy PIN feature on igloohome Smart Mortise?

You may key in up to 16 digits, including your PIN code, followed by # to unlock. The decoy digits may be before and/or after the PIN. For example, if y...

How do I deactivate Keypad Lockout Mode?

Keypad Lockout Mode can be deactivated by one of the following: Deactivate from inside of door Press the Open/Close button Turn the Thumbturn to un...

What is the Fire Detection Alarm?

When the sensor on the inside of the door detects a temperature between 50˚C - 70˚C for a sustained period of time, the door will unlock automatically with ...

What happens when Keypad Lockout Mode is activated?

Keypad Lockout Mode disables the Mortise keypad making it unresponsive to PIN Codes and Key Cards. Note: Master and guest Bluetooth Keys will still be a...

What if someone tries to dismantle/pry open the lock?

Each lock is secured with a Tamper alarm. When the front assembly of the mortise is removed from the back, or if the cable connecting the front and back of ...

How do I activate Keypad Lockout Mode? (Smart Mortise)

To activate Keypad Lockout mode, press and hold the Open/Close button until you hear a series of beeps.  In this mode, the keypad will flash with numbe...

How is Security Lockout activated? (Smart Mortise)

Security Lockout is activated when a combination of either 5 wrong PIN codes and/or key cards are used to unlock the Mortise. On the 5th invalid attempt...