When the keypad light does not light up at all:

This means that the battery for the Mortise is completely flat. If this happens when you are outside the home, you may wish to use a 9V jumpstart or physical key to unlock your door, and change the batteries.

If your keypad lights up on touch with the numbers and "Close" flashing at the same time:

This means that your lock is on Keypad Lockout mode. To disable Keypad Lockout, you can unlock with: Bluetooth Unlock, Physical key, Open/Close button, Thumbturn, and the handle on the inside.

If your keypad lights up with "Close" only:

This means that your lock is on Security Lockout mode.To disable the Security Lockout, you may unlock with: Bluetooth Unlock, physical key, Open/Close button, Thumbturn, and handle from the inside.

If your keypad lights up with numbers only:

This means that your lock volume is set to mute. To test this, try to unlock with your PIN, followed by #.