Issues and Troubleshooting
What happens if I lose my key for the rim lock?
For security purposes, our physical keys are designed unique to your lock ID and we do not have spares of...
Can I get a part replacement?
Within the warranty period, parts will be replaced for free, inclusive of shipping (worldwide, except Singapore) or transport and labor...
Why is my lock not locking?
If your Rim lock is not locking, it may be due to the following:1. Auto Re-lock is disabled2. The door...
My batteries have completely run out and I am locked outside my house. What can I do?
The Rim lock comes with a 9V jumpstart feature which allows you to power up the lock with a 9V...
Why are there beeping sounds when I try to unlock the door?
There are many possible beeps that comes from the lock which has different diagnostic symptoms. If your lock is beeping,...
Why is the keypad not responsive?
When the keypad light does not light up at all:This means that the battery for the Rim lock is completely...
Why can't the multi-function button unlock the lock?
As the rim lock is designed for metal gates, users from outside the gate may be able to reach their...
Why is there a need to have a torx screw to remove battery cover?
As the rim lock is designed for metal gates, users from outside the gate may be able to reach their...