If your Rim lock is not locking, it may be due to the following:
1. Auto Re-lock is disabled
2. The door sensor on the Rim lock and frame magnet are misaligned
3. Low battery or wrong batteries used
If you have disabled auto Re-lock Mode, you can lock the door by holding on to the '#' key on the Rim lock from outside the door, or press the multi-function button from inside the door.
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Why is my lock not locking?
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