igloohome Support & Help Portal
Enter your search term here...
Email our Customer Service
Rim Lock for Metal Gates (IGR1)
Frequently Asked Questions
User Guide for Smart Rim Lock
Drill Sheet for Smart Rim Lock
Can I use rechargeable batteries?
What happens to the Rim lock during a power trip (ie. electrical blackout)?
The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
How do I unlock/lock the igloohome Rim Lock?
How do I activate/deactivate auto-relock on the Rim Lock?
See all 22 articles
Issues and Troubleshooting
What happens if I lose my key for the rim lock?
Can I get a part replacement?
Why is my lock not locking?
My batteries have completely run out and I am locked outside my house. What can I do?
Why are there beeping sounds when I try to unlock the door?
See all 8 articles