Keybox Setup and General FAQ

Where should I place my Keybox 02?

We advise that the Keybox 02 be secured in a sheltered area. It is splash-resistant with IP54 certifications, but is not water-proof.

What kind of batteries can I use?

Please only use AAA alkaline batteries. If you are located in a temperate country, you may wish to use lithium batteries. However, do note that the bat...

How do I pair my Keybox 02?

Refer to this video for pairing your keybox 02.  Link: https://www.youtube.com/watch?v=ffpG3H9qtUs&feature=emb_title 

How do I know if the batteries for my Keybox 02 are running low?

When the battery life is below 20%, the LED light on the touchscreen changes to red breathing light instead of the usual  steady blue light. You can al...

My batteries have completely run out and I am locked out of my Keybox 2. What can I do?

The Keybox 2 has a 9V jump-start at the bottom of the front panel. Holding a 9V battery to the jump-start will provide sufficient power to allow you to key ...

What temperatures can the Keybox 2 function under?

The Keybox has been tested for use in -40 degrees Celsius up to 65 degrees Celsius.

What security features does the Keybox 2 have?

Decoy PIN code The Decoy PIN code feature allows you to key in up to 8 decoy digits before your actual PIN code to deter guessing of your PIN code. ...

How do I insert the batteries for my Keybox 2?

To replace the batteries for Keybox 2: Unlock the Keybox 2, locate the battery cover behind the front panel, unscrew the battery cap and remove it. Repl...

Do I need a strong internet connection or Bluetooth connection during pairing?

Yes, your phone requires a strong internet and Bluetooth connection during pairing with your Keybox 2, to ensure a smooth pairing process. The Keybox 2 itse...

Is the Keybox 2 waterproof?

No, the Keybox 2 is IP65 certified, which means that it is splash-resistant but is not water-proof. Therefore, please do not install your Keybox where it is...