Test with PIN code

Ensure that:

You have entered the correct PIN code
Each key is being registered with a beep
If the PIN codes are not working, enter the PIN code followed by the 'Unlock' logo on the keypad and then do a Bluetooth Unlock to update the access logs. If your access logs are showing different numbers to the PIN that you keyed in, it may be a keypad issue. In this case, kindly contact support@igloohome.co for assistance.

The following video shows how PIN code unlock is done.

Test with Bluetooth Unlock

Ensure that:

You have an active and stable Internet and Bluetooth connection on your phone. The following video shows how this is done.

Test with Factory PIN

If your lock has not been paired, the PIN code 1 2 3 4 5 6 7 8 9 0 will unlock the Keybox. The following video shows how this is done.

If this still does not work, please contact us at support@igloohome.co.

Article Number:IGK3IT1003
File Type:General Public (GP)