Issues and Troubleshooting

What happens when the batteries for the Keybox runs out?

The Keybox has a USBC jumpstart feature. Please refer to the following video to see how this jumpstart can be...

I have keyed in the correct PIN and/or tried to use Bluetooth Unlock, but the Keybox 3 does not open.

If the correct PIN was used, and/or if a Bluetooth Unlock was successful but you are unable to open your...

I'm trying to test my Keybox 3 but it doesn't unlock. What can I do?

Test with PIN codeEnsure that:You have entered the correct PIN codeEach key is being registered with a beepIf the PIN...

I am having problems with my Keybox 3 and my questions cannot be found here. What can I do?

 Please reach out to us at support@igloohome.co with a video of your issue. We will be here to assist you!Article...

My batteries have completely run out and I am locked out of my Keybox 03. What can I do?

The Keybox 3 has a USB-C jump-start at the bottom of the front panel. Holding a USB-C battery to the...

What happens if I lose my smartphone?

If you lose your smartphone, you can use another phone to login to your account to delete your lock from...

How do I pair my Keybox 03?

Follow this video to see how you can pair your Keybox 03!Article Number:IGK3IT1022File Type:General Public (GP)

How do I mount the Keybox 03 to a surface?

Follow this video to see how your Keybox 03 can be mounted to a surface!Article Number:IGK3IT1023File Type:General Public (GP)