Issues and Troubleshooting

What happens when the batteries for the Keybox runs out?

The Keybox has a USBC jumpstart feature. Please refer to the following video to see how this jumpstart can be performed when the batteries run out. A...

I have keyed in the correct PIN and/or tried to use Bluetooth Unlock, but the Keybox 3 does not open.

If the correct PIN was used, and/or if a Bluetooth Unlock was successful but you are unable to open your Keybox, it may be caused by an interference to the ...

I'm trying to test my Keybox 3 but it doesn't unlock. What can I do?

Test with PIN code Ensure that: You have entered the correct PIN code Each key is being registered with a beep If the PIN codes are not working, enter the...

I am having problems with my Keybox 3 and my questions cannot be found here. What can I do?

 Please reach out to us at support@igloohome.co with a video of your issue. We will be here to assist you! Article Number: IGK3IT1004 File Type: Gen...

My batteries have completely run out and I am locked out of my Keybox 03. What can I do?

The Keybox 3 has a USB-C jump-start at the bottom of the front panel. Holding a USB-C battery to the jump-start will provide sufficient power to allow you t...

What happens if I lose my smartphone?

If you lose your smartphone, you can use another phone to login to your account to delete your lock from the current account, and pair it to a new account. ...

How do I pair my Keybox 03?

Follow this video to see how you can pair your Keybox 03! Article Number: IGK3IT1022 File Type: General Public (GP)

How do I mount the Keybox 03 to a surface?

Follow this video to see how your Keybox 03 can be mounted to a surface! Article Number: IGK3IT1023 File Type: General Public (GP)