When the keypad light does not light up at all:

This means that the battery for the Swing Handle Lock is completely flat. If this happens, you have to use a physical key to unlock the lock.

If your keypad lights up with a single flash and there is a siren ringing:

This means that you have keyed in consecutive wrong PIN attempts and the lock is on Security Lockout mode.To disable the Security Lockout, you may try to unlock with: Bluetooth Unlock key or using a physical key.

If your keypad lights up with numbers only:

Your lock volume may have been set to mute. To test this, try to unlock with your PIN or Bluetooth Key.

Article Number:IWS1IT1003
File Type:General Public (GP)