Test with PIN code

Ensure that:

- You have entered the correct PIN code

- Each key is being registered with a beep

- If the PIN codes are not working, enter the PIN code followed by the igloohome logo on the keypad, and do a Bluetooth Unlock to update the access logs. If your access logs are showing different numbers to the PIN that you keyed in, it may be a keypad issue. In this case, kindly contact support@igloohome.co for assistance

Test with Bluetooth Unlock

Ensure that:

- You have an active and stable Internet and Bluetooth connection on your phone

Test with Factory PIN

- If your lock has not been paired, the PIN code 1234 will unlock the keybox

If this still does not work, please contact us at support@igloohome.co.