Issues and Troubleshooting
What should I do if I lose my Key Fob?
If you have lost your Fob, go to “Manage fobs” on the app > Choose the FOB name > Choose...
My Key Fob is not unlocking the locks I have paired to it. What should I do?
There may be several reasons why your Key Fob is not unlocking the locks.Your Key Fob is on low battery:If...
The Key Fob LED is displaying a red light, what does this mean?
If the red LED on your Fob is slow breathing, this means that the key fob is on low battery.If...
When I unlock using the Key Fob, the LED is showing a green light, but my locks are not locking/unlocking, what's happening?
If your Key Fob is showing a green light, this means that the lock/unlock communication attempt was successful. However, if...
The Key Fob takes a very long time to unlock my paired locks, what can I do?
There are several reasons why your key Fob may be taking a long time to unlock the locks:1. Your Key...