If the correct PIN was used, and/or if a Bluetooth Unlock was successful but you are unable to open your Keybox 2, it may be because the Keybox 2 was not closed properly, causing the latch to jam. In this situation, please shut the Keybox 2 tightly and try to unlock again

If you are still unable to unlock your Keybox 2, please contact us at support@igloohome.co with a video of your issue for further support.