Hardware Functionality
Factory PINS per Lock Model
Live Lock Models:Padlock (IGP1):1 2 3 4 5 6 7 8 9 0 followed byKeybox 3 (IGK3):1 2 3 4...
Can I use rechargeable batteries?
We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to...
What happens to the Smart Mortise 2+ during a power trip (ie. electrical blackout)?
As the lock runs on batteries, it will work regardless of a power trip or blackout.Article Number:IHIGM41002File Type:General Public (GP)...
The touchscreen of the Smart Mortise 2+ is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
The igloohome Smart Mortise 2+ comes with a Masking PIN code feature which allows you to enter random digits prior...
Is the igloohome Smart Mortise 2+ tested for fire-safety?
Tests for fire-safety of the Smart Mortise 2+ cannot be done independently of the fire-door it is installed on.We will...
How do I unlock/lock the igloohome Smart Mortise 2+?
To unlock the Smart Mortise from the outside, you may either:Use a PIN (Master or created PINs) code, followed by...
If I am inside of the house, can I still unlock the door using the Bluetooth key?
Yes, you will be able to unlock the Mortise as long you are within the Bluetooth range.Article Number:IHIGM41007File Type:General Public...
How do I unlock my door if I accidentally locked it before pairing?
To unlock your igloohome smart Mortise 2+ while it is in the factory mode, tap on the lock to wake...
How will the lock alert me when it is low on battery?
If the battery is below 20%, the lock will emit 2 sets of 2 short beeps with pulsing Red LED. If...
When do I need to change the batteries for my Smart Mortise 2+?
Batteries should last up to 12-18 months based on moderate usage.However, should you receive a low battery warning from the...