How do I replace batteries on my lock?

Slide up the battery cover on the back of the lock and replace all eight batteries. Please ensure they are...

Thu, 26 Nov, 2020 at 4:35 PM

Can I use rechargeable batteries?

We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to...

Thu, 26 Nov, 2020 at 4:35 PM

What kind of batteries can I use?

Please only use AA-sized alkaline batteries. We recommend using only Energizer or Duracell batteries.Note: Do not use: Non-alkaline, Super Heavy...

Thu, 26 Nov, 2020 at 4:35 PM

How do I change the volume of the Mortise?

This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...

Thu, 26 Nov, 2020 at 4:35 PM

What is the Fire Detection Alarm?

When the sensor on the inside of the door detects a temperature of 70 (+/-5)˚C for a sustained period of...

Thu, 26 Nov, 2020 at 4:36 PM

What if someone tries to dismantle/pry open the lock?

Each lock is secured with a Tamper alarm. When the front assembly of the mortise is removed from the back,...

Thu, 26 Nov, 2020 at 4:36 PM

How is the Security Lockout mode activated?

Security Lockout is activated when 5 consecutive attempts of a particular unlocking method are used to unlock the Mortise.On the...

Thu, 26 Nov, 2020 at 4:38 PM

How do I unlock with key cards/key stickers?

After adding your key card/sticker to the Mortise, unlock by tapping your key card/sticker on the Card icon on the...

Thu, 26 Nov, 2020 at 4:38 PM

How do I delete RFID cards?

You can delete the RFID cards via the igloohome app.When viewing the lock in the app, tap on 'Access' (the...

Thu, 26 Nov, 2020 at 4:38 PM

How many key cards/ key stickers can I add to the Smart Mortise 2+?

A total of 100 key cards/key stickers can be added. Article Number:IHIGM41024File Type:General Public (GP)

Thu, 26 Nov, 2020 at 4:38 PM