Why is my lock not locking?
Modified on: Wed, 30 Jun, 2021 at 3:04 PM
If your Smart Lever Mortise is not locking, it may be due to the following:
- Auto Re-lock is disabled
- The door sensor on the Mortise and door frame magnet are misaligned
- Low battery or wrong batteries used
- Obstruction alarm - 6 sets of 4 short beeps - something is blocking the bolt from locking.
If you have disabled auto Re-lock Mode, you can lock the door by holding on to the '#' key on the Mortise from outside the door, or hold on to the multi-function button from inside the door.
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| Article Number: | IHML5IT1003 |
| File Type: | General Public (GP) |
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