Issues and Troubleshooting
What happens if I lose my physical key?
For security purposes, our physical keys are designed unique to your lock ID and we do not have spares of...
Can I get a part replacement?
Within the warranty period, parts will be replaced for free, inclusive of shipping (worldwide, except Singapore) or transport and labor...
Why is my lock not locking?
If your Smart Lever Mortise is not locking, it may be due to the following:Auto Re-lock is disabledThe door sensor...
My batteries have completely run out and I am locked outside my house. What can I do?
The Smart Lever Mortise comes with a 9V jumpstart feature which allows you to power up the lock with a...
Why are there beeping sounds when I try to unlock the door?
There are many possible beeps that comes from the lock which has different diagnostic symptoms. If your lock is beeping,...
Why is the keypad not responsive?
When the keypad light does not light up at all:This means that the battery for the Mortise is completely flat....