Issues and Troubleshooting
Pairing is unsuccessful
Here are several areas to check: •Try with a different mobile device, using thesame username and password•Update your phone’s operating system...
Digital or Bluetooth Key is not working
Outlined below are several points to check:•Restart the Bluetooth and Internet connectionon your mobile device•Check on the timezone of the...
Generated PIN codes do not work
Listed below are a few factors to verify:•Make sure that the generated PIN codes areactivated within the given hours•Do a...
Keypad does not light up
Included below are a few points to examine:•The Mortise battery is flat•Use a 9V battery to jumpstart the lock and...
Unable to use a 9V battery to jumpstart the lock
When encountering a situation where the 9V jumpstart fails to work, consider the following items to check:•Please ensure the two...
Keypad is flickering
The keypad is flickering due to the following factor: The Mortise is low in battery. Switch to a new set of...
Keypad lights up on touch only
The Keypad lights up on touch only can be explained by the following reasons:•Check if the mortise is in keypad...
Re-lock is not working
In the event that the Auto Lock is not working, consider checking these key areas:•Check battery level of the lock•Make...
Slow locking / Unlocking
The lock is experiencing slow locking/unlocking due to the Mortise is low in battery. Switch to a new set of...
Pressing the handle from the inside does not unlock the door
The reason why the door remains locked when the handle is pressed from the inside can be that the Child...