If your Mortise 2+ is not locking, it may be due to the following:

  • Auto Re-lock is disabled
  • The door sensor on the Mortise and door frame magnet are misaligned
  • Low battery or wrong batteries used

If you have disabled auto Re-lock Mode, you can lock the door by holding on to the '#' key on the Mortise from outside the door, or hold on to the multi-function button from inside the door.

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