There are many possible beeps that comes from the lock which has different diagnostic symptoms. If your lock is beeping, we encourage you to take a video of the lock behaviour and send it to us at [email protected] for further troubleshooting.

As guidance, these are the different possible beeps you may encounter and their respective indications:

1. You have keyed in the wrong PIN: the lock will emit 4 short beeps and flash Red LED 2 times

2. You have used an invalid RFID card: the lock will emit 4 fast descending tones

3. You have used an invalid fingerprint: Single invalid attempt - 2 short beeps
3 invalid attempts - Descending 4 fast tones.

4. There is something obstructing the lock from unlocking: the lock will emit an obstruction alarm of 6 sets of 4 short beeps. Do reach out to us at [email protected] if you encounter this.

5. You have keyed in the wrong PIN consecutively for 5 times: the lock will emit 2 long beeps and they keypad will be disabled for 30 seconds.

6. Your lock is low on battery: If battery is below 20% - the lock will emit 2 sets of 2 short beeps with pulsing Red LED. If battery is below 10% - the lock will emit 4 sets of 2 short beeps with pulsing Red LED

Article Number:MP1FIT1004
File Type:General Public (GP)