igloohome Support & Help Portal
Enter your search term here...
Email our Customer Service
Push Pull Mortise (MP1F)
Frequently Asked Questions
How to pair / unpair
How to register as a Lock User?
Installation Guide for Push-Pull Mortise
See all 7 articles
Can I use rechargeable batteries?
What happens to the Smart Push Pull Mortise during a power trip (ie. electrical blackout)?
The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
How do I unlock/lock the igloohome Smart Push Pull Mortise?
How do I activate/deactivate auto-relock on the Push Pull Mortise?
See all 22 articles
Issues and Troubleshooting
What happens if I lose my physical key?
Can I get a part replacement?
My batteries have completely run out and I am locked outside my house. What can I do?
Why are there beeping sounds when I try to unlock the door?
Why is the keypad not responsive?
Installation and Door Compatibility
Door Compatibility for Push-Pull Mortise
Drill Sheet for Push-Pull Mortise