Hardware Functionality
Can I use rechargeable batteries?
We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to...
What happens to the Smart Push Pull Mortise during a power trip (ie. electrical blackout)?
As the lock runs on batteries, it will work regardless of a power trip or blackout.Article Number:IHMP1F1002File Type:General Public (GP)...
The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
The igloohome Smart Push Pull Mortise comes with a Masking PIN code feature which allows you to enter up to...
How do I unlock/lock the igloohome Smart Push Pull Mortise?
To unlock the Smart Push Pull Mortise from the outside, you may either:Use a PIN (Master or created PINs) code,...
If I am inside of the house, can I still unlock the door using the Bluetooth key?
Yes, you will be able to unlock the Push Pull Mortise as long you are within the Bluetooth range.Article Number:IHMP1F1006File...
Does auto Re-lock work with all types of unlocking method?
By default, Auto Re-Lock is enabled. This ensures that the Push Pull Mortise will always lock after unlocking, regardless of...
How do I unlock my door if I accidentally locked it before pairing?
To unlock your igloohome smart Push Pull Mortise while it is in the factory mode, tap on the lock to...
How do I replace batteries on my lock?
Slide up the battery cover on the back of the lock and replace all four batteries. Please ensure they are...
What kind of batteries can I use?
Please only use AA-sized alkaline batteries. We recommend using only Energizer or Duracell batteries. Note: Do not use: Non-alkaline, Super...
How do I change the volume of the Push Pull Mortise?
This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...