Feature and How To Videos

How to register as a Lock User?

Article Number:IHMP1F1025File Type:General Public (GP)

How to pair / unpair

To pair the lock:To unpair the lock:Article Number:IHMP1F1024File Type:General Public (GP)

How do I add / delete RFID cards?

 To delete RFID cards, you can do so via the igloohome app.When viewing the lock in the app, tap on...

How do I register a fingerprint access on my Smart Push Pull Mortise?

 This can be done via the app; ensure that you are in bluetooth range of the lock.1. Under [Access], select...

How do I activate/deactivate auto-relock on the Push Pull Mortise?

 This can be done via the app.In the lock page where you see the bluetooth unlock icon, tap on 'Settings'...

How does Quiet Unlock work?

Article Number:IHMP1F1026File Type:General Public (GP)

How is the Security Lockout mode activated?

 Security Lockout is activated when 5 consecutive attempts of a particular unlocking method are used to unlock the Push Pull...

How to activate/deactivate Keypad Disabled Mode?

The keypad disabled mode will prevent any PIN code, fingerprints, or key card from being used.Note: Keypad disabled mode can...

How to perform 9V jumpstart

If the lock's battery power is completely out, it may not respond at all. In this case, use a 9V...