Test with PIN code

Ensure that:

You have entered the correct PIN code
Each key is being registered with a beep
If the PIN codes are not working, enter the PIN code followed by the 'Unlock' logo on the keypad and then do a Bluetooth Unlock to update the access logs. If your access logs are showing different numbers to the PIN that you keyed in, it may be a keypad issue. In this case, kindly contact support@igloohome.co for assistance.

Test with Bluetooth Unlock

Ensure that:

You have an active and stable Internet and Bluetooth connection on your phone

Test with Factory PIN

If your lock has not been paired, the PIN code 1 2 3 4 5 6 7 8 9 0 will unlock the Keybox.

If this still does not work, please contact us at support@igloohome.co for further assistance.

Article Number:IGP1IT1002
File Type:General Public (GP)