Issues and Troubleshooting

What happens when the battery for the igloohome padlock runs out?

Out of battery? No worries! The padlock has a 9V jumpstart feature which will allow you to power your padlock temporarily while you key in the PIN code to...

I'm trying to test my Padlock but it doesn't unlock. What can I do?

Test with PIN code Ensure that: You have entered the correct PIN code Each key is being registered with a beep If the PIN codes are not working, enter the...

I am having problems with my Padlock and my questions cannot be found here. What can I do?

For assistance with your igloohome product, please drop us an email at support@igloohome.co.  Article Number: IGP1IT1003 File Type: General Public (GP)

My Padlock keeps beeping whenever I try to lock/unlock it. What is happening?

There are different indicators with beeps on the padlock. If the padlock produces 4 short beeps and flashes red 2 times, this means that an incorrect P...

My batteries have completely run out and I am locked out of my place secured with the padlock. What can I do?

The Padlock has a 9V jump-start at the bottom of the lock. Holding a 9V battery to the jump-start will provide sufficient power to allow you to key in your ...

What happens if I lose my smartphone?

If you lose your smartphone, you can use another phone to login to your account to delete your lock from the current account, and pair it to a new account. ...