Issues and Troubleshooting
OE1 does not power up
•Check that the batteries are inserted in the correct orientation and that the battery cover is securely fastened.
OE1 powers up but motor is very weak
Check that the batteries are inserted in the correct orientation and that the battery cover is securely fastened.If the issue...
OE1 can be seen to be wobbling when turning the mechanism.
•Ensure that the mounting plate screws are properly aligned and tightened.
OE1 can be seen to be wobbling when turning the mechanism after tightening screw
•Use the 3M double sided tape for extra stability.
The Thumbturn is quite difficult to turn
Press the multifunction button and then try again. If the clutch is not released fully, this might happen from time to...
Does the retrofit work with my door/cylinder?
•Please go through the compatibility guide before purchasing the retrofit lock.
How long will my retrofit last when the low battery indicator appears
•The battery will last approximately 2 months depending on the frequency of use.
My lock does not behave properly after calibration.
•Please repeat the calibration steps and ensure that it is done properly.