Other Issues

What material is the Keybox made of?

The Keybox body is made of zinc alloy, and is reinforced with steel to prevent breaking in. The Keybox loop is made of steel, with a silicon rubber casing.

What is the IP rating of the igloohome Keybox?

It is rated as IP54.

What is the warranty period of the Keybox?

igloohome provides a 1 year product warranty on igloohome keybox. This covers mechanical and electronics defects. The product warranty period ends 1 year fr...

How do I check which version of the igloohome app I am using?

Tap on the menu icon at the top left hand corner of the app.  Tap on 'Support'. Check the app version at the bottom left hand corner of the app...

What happens if I lose my smartphone?

If you lose your smartphone, you can use another phone to login to your account to delete your lock from the current account, and pair it to a new account. ...

How do I delete/un-pair my Keybox from my account?

This must be done in Bluetooth range of the lock with Bluetooth and Internet connection.   Tap on the menu icon on the top left hand corner of the app ...