Issues and Troubleshooting
I am unable to close the shackle to lock the padlock
When you are unable to close the shackles of your padlock, here are two things to take note of:•Do an...
The padlock LED indicator flashes Red when I try to fingerprint unlock
If the LED indicator of the padlock flashes red when attempting a fingerprint unlock, here are two aspects to investigate:•Security...
I tried to use USB-C to jumpstart the lock but unable to
When attempting to jumpstart the lock using a USB-C connection but facing difficulties, here are two key factors to consider:•Please...
The lock is not responding at all
When the lock is unresponsive, here are few factors to check:•The Padlock battery is flat.•Use a USB C power bank...
I closed the shackle but the padlock did not relock automatically.
If the padlock did not automatically relock, here are two things to check:•Make sure Auto Lock is ON via the...