Issues and Troubleshooting
I am unable to close the shackle to lock the padlock.
If you are having trouble closing the shackle on your Padlock 2, there are a few things to check to...
The padlock keypad flashes white and LED indicator flashes red when I activate the keypad.
Below are some items to check to determine the cause of the issue:•Security Lockout is triggered on the Padlock 2.•Please...
I tried to use USB-C to jumpstart the lock but unable to.
Here are some things that we need to check if the USB-C jumpstart is not working:•Please ensure USB-C connector is...
The lock is not responding at all.
If the lock is not responding, here are some factors to examine:•The Padlock 2 battery is flat.•Use the USB C...
I closed the shackle but the padlock did not relock automatically.
Here are a few items to inspect if the Padlock 2 does not relock:•Make sure Auto Lock is ON via...
I tried to unlock the Padlock 2 but the keypad went off and came back on with 2 slow and 2 quick beeps.
Here are a couple of things to examine closely:•The Padlock 2 is low in battery.•Use an USB-C to USB-C cable...