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Deadbolt 02 (IGB2)
Support
Frequently Asked Questions
Product Manuals
4
Installation and User Guide for Smart Deadbolt 02
Drill Sheet for Smart Deadbolt 02
Door Compatibility for Smart Deadbolt 02
Sensor Re-lock Installation Manual for Smart Deadbolt 02
Lock Issues: Un-lock, Re-lock
5
How do I unlock my Deadbolt 02 via Bluetooth?
Why does my lock unlock instead of lock when I press the # key?
I am unable to activate auto-unlock (for bolt only). What sound should I hear if I keyed in the sequence (as per the manual) correctly?
How does timed-relock work?
How do I unlock and lock the door using Deadbolt 2s?
Battery
5
How do I replace batteries on my Deadbolt 02?
On average, how long does the batteries last?
My batteries have completely run out and I am locked outside my house. What can I do?
How will Deadbolt 02 alert me when it is low on battery?
What batteries are compatible with Deadbolt 02?
Pairing Issues
4
I have tried many times to pair but was unsuccessful. What do I do?
How do I pair the Deadbolt 02 to my phone?
How do I un-pair Deadbolt 02 from my phone?
Why is my Deadbolt 02 not showing on my home page even though it's been paired to my account?
Security Features
7
What are the preventative measures of hacking?
How do I use the Decoy PIN feature?
Will I be notified if someone enter my house/property?
What if someone tries to dismantle/pry open the Deadbolt 02?
Can I monitor the entry activities of my guests?
See all 7 articles
Other Issues
9
I cannot find any answers to my issue. How can I contact support?
I do not have my phone and keys with me. What can I do?
I am an Airbnb host. How do I activate the synchronisation of my Deadbolt 02 with my Airbnb calendar?
How is Deadbolt 02 different from Deadbolt 01?
I have changed to a new phone. How do I keep my existing PIN numbers?
See all 9 articles
