On the rare occasion that pairing is unsuccessful, here are some steps you can take:

• Try with a different mobile device, using the same username and password

• Update your phone’s Operating System to the latest version

• Restart the bluetooth and internet connection on your mobile device

• Restart Igloohome’s application on your mobile device

• Ensure that right before you remove one battery for pairing, the touchpad stays awake

• Ensure that during pairing mode (after 2 beeps), the touchpad stays awake

• Switch to brand new batteries 

• Try using 3G instead of WiFi

• Ensure that the time sync on your phone is correct