You simply need to unpair the lock from the original account. Please follow this video to do so!

Mortise 2 - IGM3

Deadbolt 2S Metal Grey - IGB4

Keybox - IGK3

Once the lock has been deleted/unpaired from your old account, 

1. Proceed to register the new account. Once successful, 

2. Login to the igloohome app using your new account credentials,

3. Then proceed to pair the lock to the new account!

Should you require further assistance, please reach out to our support team.

If you need further assistance about this matter, please feel free to contact our Support team. 

Contact numbers:

(Singapore) +65 3129 2464 (24 hours)

(USA) +1 929 224 0688 (24 hours)

Email: [email protected]

If you don't have access to the original account details, please take note that we have to have authorization from the original account owner to proceed with this request.