igloohome Support & Help Portal
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Frequently Asked Questions
Change of Ownership
I need to transfer ownership of the lock to someone else. How can this be done?
My lock has stopped working, help! Where can I reach out for assistance? (Replacement process) - Singapore
Can I install igloohome SmartLocks as an additional lock on my door?
Is there a version of the lock that is suitable for left-handed doors?
Are there any doors that the igloohome SmartLock cannot be installed on?
Is there a deadline for installations? (Singapore only)
What doors can igloohome smart locks be installed on?
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I have changed my mind after my initial purchase, can I still request for a refund?