Keybox Setup and General FAQ

Where should I place my Keybox?

We advise that the Keybox be secured in a sheltered area. It is splash-resistant with IP54 certifications, but is not water-proof.

What kind of batteries can I use?

Please only use AAA alkaline batteries. If you are located in a temperate country, you may wish to use lithium batteries. However, do note that the batt...

How do I pair my Keybox?

Refer to this video for pairing your keybox.

How do I know if the batteries for my Keybox are running low?

When the battery life is below 20%, the LED light on the touchscreen changes to red breathing light instead of the usual steady blue light. You can also...

My batteries have completely run out and I am locked out of my Keybox. What can I do?

The Keybox has a 9V jumpstart at the bottom of the front panel. Holding a 9V battery to the jumpstart will provide sufficient power to allow you to key in y...

What temperatures can the Keybox function under?

The Keybox has been tested for use in -30 degrees Celsius up to 65 degrees Celsius.

What security features does the Keybox have?

Decoy PIN code The Decoy PIN code feature allows you to key in up to 8 decoy digits before your actual PIN code to deter guessing of your PIN code. ...

How do I insert the batteries for my Keybox?

To replace the batteries for Keybox: Unlock the Keybox, locate the battery cover behind the front panel, then gently rotate the battery cover clockwise and ...

Do I need a strong internet connection or Bluetooth connection during pairing?

Yes, your phone requires a strong internet and Bluetooth connection during pairing with your Keybox, to ensure a smooth pairing process. The Keybox itself d...

Is the Keybox waterproof?

No, the Keybox is IP54 certified, which means that it is splash-resistant but is not water-proof. Therefore, please do not install your Keybox where it is e...