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Deadbolt 01 (IGB1)
Support
Frequently Asked Questions
Product Manuals
3
Installation Guide for Smart Deadbolt 01
Drill Sheet for Smart Deadbolt 01
Door Compatibility for Smart Deadbolt 01
Lock Issues: Un-lock, Re-lock
5
I am unable to activate auto-unlock (for bolt only). What sound should I hear if I keyed in the sequence (as per the manual) correctly?
How does timed-relock work?
How do I unlock my Deadbolt 01 via Bluetooth?
How do I unlock and lock the door using Deadbolt 01?
Why does my lock unlock instead of lock when I press the # key?
Battery
5
How do I replace batteries on Deadbolt 01?
On average, how long does the batteries last?
How will Deadbolt 01 alert me when it is getting low on battery?
My batteries have completely run out and I am locked outside my house. What can I do?
What kind of batteries can I use?
Pairing Issues
4
Why is my Deadbolt 01 not showing on my home page even though it's been paired to my account?
How do I un-pair Deadbolt 01 from my phone?
How do I pair Deadbolt 01 to my phone?
I have tried many times to pair but was unsuccessful. What do I do?
Other Issues
4
I cannot find any answers to my issue. How can I contact support?
I am an Airbnb host. How do I activate the synchronisation of Deadbolt 01 with my Airbnb calendar?
I have lost my keys and my batteries have completely run out, how do I gain access to my property?
I have changed to a new phone. How do I keep my existing PIN numbers?
