The method of unlocking via Bluetooth requires the Bluetooth and Location Services on your smartphone to be on, and for you to be within 1-2m from the lock.
1. On the My Home page, click on the Unlock symbol next to the lock name. Press any key on your lock to unlock.
2. Go to the Lock Info page (via My Home by clicking on the lock name under your listing). Tap on ‘Unlock’ on the app. Press any key on your lock to unlock.