Why is my Bluetooth Key not working?

Here are a few things that you need to check:Restart the Bluetooth and internet connection on your mobile device.Check the...

Tue, 15 Mar, 2022 at 1:41 PM

Unable to use the 9V battery to jumpstart the lock

Here are a few tips to ensure that you are able to jumpstart your lock successfully:Please ensure that the two...

Tue, 15 Mar, 2022 at 1:42 PM

Why is the Keypad on the Wooden Rim Lock flickering?

This is an indicator that the lock is low in battery. Kindly switch to a new set of batteries.

Tue, 15 Mar, 2022 at 1:42 PM

Auto Lock is not working

Check battery level of the lock.Make sure you have enabled the Auto Lock feature on the app and the magnet...

Tue, 15 Mar, 2022 at 1:42 PM

Keypad lights up on touch only

Check if the Wooden Rim lock is in privacy mode or security lockout mode.Check that your lock is not muted.You...

Tue, 15 Mar, 2022 at 1:42 PM