Issues and Troubleshooting
Why are my reservations not appearing on the igoohome app?
Please make sure that you are logged in as the Airbnb host and not as a co-host.
Wrong account connected to Airbnb
There are three things that we need to do:1. Launch Safari or Google Chrome on your mobile device > go to www.airbnb.com > tap...
I changed the property name on the igloohome app but it’s not reflecting in the PIN messages. What can I do?
Any changes made on the igloohome account (property name, check-in and check out time) should reflect on the PIN messages....
My reservations are not showing for some reason. What can I do?
This happens when there are changes made on the Airbnb account such as changing email address or you disconnected and...