Support & Help Portal
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Frequently Asked Questions
Airbnb Connect Update: Upgrade to the Messaging Platform
What is Aribnb Connect?
A guest for my current reservation has requested an early check-in. What can I do?
My guest for my current reservation wants to extend the checkout time. What can I do?
Can I connect ‘Airbnb Connect’ to a listing that I am a co-host on?
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Issues and Troubleshooting
Why are my reservations not appearing on the igoohome app?
Wrong account connected to Airbnb
I changed the property name on the igloohome app but it’s not reflecting in the PIN messages. What can I do?
I changed my check-in and check-out times but it didn’t affect the current/ongoing reservation I have. What can I do?
My reservations are not showing for some reason. What can I do?