Software Functionality

Airbnb Connect Update: Upgrade to the Messaging Platform

With the app version update to 2.6.0, your Airbnb Connect went through a major upgrade - you can now send Access messages directly via Airbnb's Messagi...

How do I activate Airbnb Connect?

Please watch this video on how to activate Airbnb Connect and email support@igloohome.co if you have further questions!

What is Aribnb Connect?

Airbnb Connect automates the generation of PIN codes for your Airbnb guests. This saves you the time taken to create PIN codes manually.  Here's h...

A guest for my current reservation has requested an early check-in. What can I do?

You can change the check in time of a reservation should your guest decide to come early; this will generate a new PIN for them. To change the check-in ...

My guest for my current reservation wants to extend the checkout time. What can I do?

You will not be able to edit the duration of your guest’s stay but you can generate a separate PIN for his extension. Hope this clarifies!

Can I connect ‘Airbnb Connect’ to a listing that I am a co-host on?

Unfortunately, Airbnb Connect does not support integration for listings where you are a co-host. You will need to be the host of the Airbnb listing in order...

Am I able to customise the content of the automated Access Message that igloohome sends to my Airbnb guest?

Yes, you can customize the message from the igloohome app.  Go to Reservations Tap on the template icon found on the top right corner of your screen Edi...

Can I send the PIN code to my Airbnb guest before the notification setting I set?

Yes, our app is able to allow the PINs to be sent earlier but this does not affect the PIN start time.   Proceed to Menu > Reservations > Click on t...

Can the PIN code(s) for Airbnb reservations be sent to more than 1 person?

If the Airbnb listing has been connected to our Airbnb Connect service, the PIN code(s) can only be sent to the guest who made the Airbnb reservation. Shoul...

How many igloohome home listings can be associated with my Airbnb listing?

Only 1 igloohome property can be associated with 1 Airbnb home listing and vice versa. However, multiple locks can be associated with 1 igloohome proper...