igloohome App

igloohome App
Support

Frequently Asked Questions

How do I check the battery level of the locks?

To view Battery level:

  1. Go to the home page and select the property in which the lock is associated to
  2. Select the lock
  3. Go to [Lock Settings]
  4. Tap on [Sync]
  5. View the updated battery status at the top of the page



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Viewing lock activities

To view the lock activities,

  1. Go to the home page and select the property in which the lock is associated to
  2. Select the lock
  3. Go to [Logs]
  4. Tap on [Sync] to download the activities from the lock (please be within Bluetooth range to the lock)
  5. View the updated activity log
     

Examples of activities that is reflected here are:

  1. PIN creation
  2. Lock unlocks
  3. Lock relocks
  4. Incorrect PIN attempts
  5. Changes to lock settings


As the Logs are updated via Bluetooth, syncing can only be done within Bluetooth range. Should you want to receive live-time notifications for when people unlock the door, the Bluetooth Key should be used. All other PIN code methods do not allow live-time notifications. 



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What types of PIN codes can I create?

All our locks support the following PINs and they can be generated remotely (via algoPIN, our proprietary algorithm) or via direct Bluetooth connection to the lock:

  1. Permanent PIN
    1. PINs that are permanent and anyone who knows the PIN can access
  2. Duration PIN
    1. PINs that are only able to be used for a set period of time
    2. Set start date & time
    3. Set end date & time
  3. Recurring PIN
    1. Recurring weekly PINs
    2. Set which date to start
    3. Set the time frame 
  4. One Time PIN
    1. A one-time only PIN is generated, PIN cannot be used more than one time


IMPORTANT: Generating PINs remotely via algoPIN would require the PIN user to use the PIN within 24 hours of activation. Setting the PIN via Bluetooth requires the user to be within Bluetooth distance to the lock.



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What is a Bluetooth key?

A Bluetooth Key allows you to unlock the igloohome SmartLock with your smartphone via Bluetooth. It also allows your guests to unlock your lock using their igloohome app via Bluetooth.


The Bluetooth key has a Start Date and Time, as well as a End Date and Time. Start Time and End Time can be set to the nearest minute.


There are no limits to the number of Bluetooth Keys that are generated.



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