On the rare occasion that pairing is unsuccessful, here are some steps you can take:

  • Try using a different mobile device with the same username and password

  • Update your phone’s Operating System to the latest version

  • Restart the Bluetooth and internet connection on your mobile device

  • Restart igloohome’s application on your mobile device

  • Ensure that right before you remove one battery for pairing, the touchpad stays awake

  • Ensure that during pairing mode (after 2 beeps), the touch pad stays awake

  • Switch to brand new batteries 

  • Try using 3G instead of WiFi

  • Ensure that the time sync on your phone is correct