igloohome Support & Help Portal
Welcome
Login
Enter your search term here...
Search
Email our Customer Service
Support Home
Deadbolt 2S (IGB3)
Get answers to igloohome Smart Lock Deadbolt 2S here
Frequently Asked Questions
Product Manuals
3
Installation and User Guide for Smart Deadbolt 2S
Drill Sheet for Smart Deadbolt 2S
Door Compatibility for Smart Deadbolt 2S
Lock Issues: Un-lock, Re-lock
5
How do I unlock my Deadbolt 2S via Bluetooth?
How does timed-relock work?
How do I unlock and lock the door using Deadbolt 2s?
Why does my lock unlock instead of lock when I press the # key?
I am unable to activate auto-unlock (for bolt only). What sound should I hear if I keyed in the sequence (as per the manual) correctly?
Battery
5
What batteries are compatible with Deadbolt 2s?
My batteries have completely run out and I am locked outside my house. What can I do?
How will Deadbolt 2S alert me when it is low on battery?
On average, how long does the batteries last?
How do I replace batteries on my Deadbolt 2S?
Pairing Issues
4
I have tried many times to pair but was unsuccessful. What do I do?
How do I pair Deadbolt 2S to my phone?
How do I un-pair the Deadbolt 2S from my phone?
Why is my Deadbolt 2S not showing on my home page even though it's been paired to my account?
Security Features
7
Will I be notified if someone enter my house/property?
What are the preventative measures for hacking?
What if someone tries to dismantle/pry open the Deadbolt 2S?
How does Privacy Mode works?
Can I monitor the entry activities of my guests?
See all 7 articles
Other Issues
9
I cannot find any answers to my issue. How can I contact support?
I do not have my phone and keys with me. What can I do?
I am an Airbnb host. How do I activate the synchronisation of my Deadbolt 2S with my Airbnb calendar?
How is Deadbolt 2S different from Deadbolt 02?
I have changed to a new phone. How do I keep my existing PIN numbers?
See all 9 articles