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Deadbolt 2S (IGB3)
Support
Frequently Asked Questions
Product Manuals
3
Installation and User Guide for Smart Deadbolt 2S
Drill Sheet for Smart Deadbolt 2S
Door Compatibility for Smart Deadbolt 2S
Lock Issues: Un-lock, Re-lock
5
How do I unlock my Deadbolt 2S via Bluetooth?
How does timed-relock work?
How do I unlock and lock the door using Deadbolt 2s?
Why does my lock unlock instead of lock when I press the # key?
I am unable to activate auto-unlock (for bolt only). What sound should I hear if I keyed in the sequence (as per the manual) correctly?
Battery
5
What batteries are compatible with Deadbolt 2s?
My batteries have completely run out and I am locked outside my house. What can I do?
How will Deadbolt 2S alert me when it is low on battery?
On average, how long does the batteries last?
How do I replace batteries on my Deadbolt 2S?
Pairing Issues
4
I have tried many times to pair but was unsuccessful. What do I do?
How do I pair Deadbolt 2S to my phone?
How do I un-pair the Deadbolt 2S from my phone?
Why is my Deadbolt 2S not showing on my home page even though it's been paired to my account?
Security Features
7
Will I be notified if someone enter my house/property?
What are the preventative measures for hacking?
What if someone tries to dismantle/pry open the Deadbolt 2S?
How does Privacy Mode works?
Can I monitor the entry activities of my guests?
See all 7 articles
Other Issues
9
I cannot find any answers to my issue. How can I contact support?
I do not have my phone and keys with me. What can I do?
I am an Airbnb host. How do I activate the synchronisation of my Deadbolt 2S with my Airbnb calendar?
How is Deadbolt 2S different from Deadbolt 02?
I have changed to a new phone. How do I keep my existing PIN numbers?
See all 9 articles
