If your Mortise is not locking, it may be due to the following:

  • Auto Re-lock is disabled
  • The door sensor on the Mortise and door frame magnet are misaligned
  • Low battery or wrong batteries used

If you have disabled Auto Re-lock Mode, you can lock the door with '#' key on the Mortise from outside the door, or by pressing the Multi-Function button from inside the door.

Article Number:IGM3IT1004
File Type:General Public (GP)