If your Mortise is not locking, it may be due to the following:
- Auto Re-lock is disabled
- The door sensor on the Mortise and door frame magnet are misaligned
- Low battery or wrong batteries used
If you have disabled Auto Re-lock Mode, you can lock the door with '#' key on the Mortise from outside the door, or by pressing the Multi-Function button from inside the door.
|General Public (GP)