Hardware Functionality

What happens to the Smart Mortise during a power trip (ie. electrical blackout)?
  As the Smart Mortise runs on batteries, it will work regardless of a power trip or blackout! IHIGM31002 General Public (GP)
Fri, 24 Jul, 2020 at 3:04 PM
The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?
igloohome locks come with a Decoy PIN code feature which allows you to enter up to 8 other digits before your actual PIN. This is optional, but will help t...
Fri, 24 Jul, 2020 at 3:05 PM
Is the Smart Mortise tested for fire-safety?
Tests for fire-safety of igloohome smart locks cannot be done independently of the fire-door it is installed on. We will be able to make an exception for b...
Fri, 24 Jul, 2020 at 3:06 PM
How do I unlock/lock the igloohome Smart Mortise?
To unlock the Smart Mortise from the outside, you may either: Use a PIN (Master, Ad hoc) code, followed by the unlock icon Use a Bluetooth Key (Master o...
Fri, 24 Jul, 2020 at 3:08 PM
How do I activate/deactivate Auto Re-lock on the Mortise?
  This can be done via the app. In the lock page where you see the bluetooth unlock icon, tap on 'Settings' at the bottom right hand corner o...
Mon, 3 Aug, 2020 at 2:07 PM
If I am inside of the house, can I still unlock the door using the Bluetooth key?
 Yes, you will be able to unlock the Mortise as long you are within the Bluetooth range. Article Number: IHIGM31007 File Type: General Public (GP)
Fri, 24 Jul, 2020 at 3:09 PM
Does Auto Re-lock work with all types of unlocking method?
By default, Auto Re-Lock is enabled. This combination ensures that the Mortise will always lock after unlocking, regardless of whether the door has been ope...
Fri, 24 Jul, 2020 at 3:09 PM
How do I unlock my door if I accidentally locked it before pairing?
To unlock your igloohome smart lock while it is in the factory mode, tap on the lock to wake it up, then key in * 1 2 3 4 5 6 7 8 9 0 # to unlock. You m...
Fri, 24 Jul, 2020 at 3:15 PM
How will the lock alert me when it is low on battery?
When battery power is low (about 20%), the igloohome Mortise will flash a red low battery indicator when the keypad is lit. Please change your batteries as ...
Fri, 24 Jul, 2020 at 3:17 PM
When do I need to change the batteries for my Smart Mortise?
Batteries should last up to 9 months based on moderate usage. However, should you receive a low battery warning from the lock, please change to a new set o...
Mon, 3 Aug, 2020 at 2:12 PM