Hardware Functionality

Can I use rechargeable batteries?

We do not recommend using rechargeable batteries as they lose their charge with every recharge. This makes it difficult to give an accurate estimation of ho...

What happens to the Deadbolt during a power trip (ie. electrical blackout)?

As the igloohome Deadbolt runs on batteries, it will work regardless of a power trip or blackout. Article Number: IHIGB41002 File Type: General Publ...

The touchscreen of the lock is smooth and reflective, such that fingerprints can be left on the lock, making it easy to guess the password. Is there any features that prevent someone from guessing my pin codes?

igloohome locks come with a Decoy PIN code feature which allows you to enter up to 8 other digits before your actual PIN. This is optional, but will help t...

Is the igloohome Deadbolt tested for fire-safety?

Tests for fire-safety of igloohome smart locks cannot be done independently of the fire-door it is installed on. We will be able to make an exception for b...

How do I unlock my Deadbolt via Bluetooth?

The method of unlocking via Bluetooth requires the Bluetooth and Location Services on your smartphone to be on, and for you to be within 1-2m from the lock....

How does auto-relock work?

Please refer to this video to see how the auto-relock function work! Article Number: IHIGB41006 File Type: General Public (GP)

How do I unlock and lock the door using the Deadbolt?

There are different ways to unlock/lock your deadbolt, namely: PIN codes Bluetooth Unlock Physical Key (from outside the door) Thumbturn (from the inside of...

Why does my Deadbolt unlock instead of lock when I press the # key?

The settings of the Deadbolt might have been configured wrongly. For Left handling (bolt tongue comes from left): You will need to toggle the button at the ...

How do I know if I have successfully locked my lock?

You will hear one long beep after the Deadbolt is locked. The following video provides a reference to this behavior. Article Number: IHIGB41009 ...

How do I know if I have successfully unlocked my lock?

You will hear four fast ascending tones after the Deadbolt is successfully unlocked. The following video shows you a reference to this behavior. ...